Refund policy

Unopened goods may be returned within 28 days for a refund or replacement.

Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited using the same payment method that was used for purchase. Please allow 5 working days for the refund to be processed. Please note that this does not include the cost of the delivery.

In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.

We can only process your refund or exchange when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

If goods are not received in a fully saleable condition, they will not be accepted for refund and will be returned to you.

You are responsible for appropriately packaging your returned items.